Privacy Policy

1. Company Information

National Crime Prevention Service (NCPS), registered in the Commercial Register of the Republic of Bulgaria under (NCPS Ltd) Bulstat / UIC: 208390351.

2. Legal Scope and Jurisdiction

Throughout this document, terms such as “NCPS”, “we”, “our” or “the Company” refer to the company trade name National Crime Prevention Service.

This Privacy Policy and Terms of Service are governed by Bulgarian national law, including the Personal Data Protection Act, as well as the General Data Protection Regulation (EU) 2016/679 (GDPR).

In the event of a dispute, where amicable resolution is not reached, the matter shall fall under the exclusive jurisdiction of the courts of the Republic of Bulgaria, whose rulings shall be final and binding.

3. Categories of Personal Data Collected

We may collect and process the following types of personal data:

4. Data Collection Methods

We collect data through:

Direct interactions (e.g., job applications, service agreements, training sign-ups)
Surveillance and patrol operations (e.g., cameras, GPS logs, patrol reports)
Automated technologies (e.g., cookies, website analytics)
Third-party sources (e.g., authorities, regulators, background-check providers)

5. Legal Basis for Data Processing

We process personal data based on the following lawful grounds:

Contractual Obligation: For employment or service delivery
Legal Requirement: To comply with EU/Bulgarian regulatory frameworks
Legitimate Interests: To ensure operational security and public safety
Consent: For specific cases such as training or promotional material

6. Use of Body-Worn and Vehicle Cameras

NCPS uses recording equipment as permitted under Bulgarian data protection laws and GDPR. Footage may be used for:

Crime Prevention and Investigation
Evidence Gathering for Legal Proceedings
Staff Training and Performance Monitoring
Safety Assurance for Personnel and Public

Access to Footage May Be Granted To:

Internal compliance and management teams
Law enforcement authorities upon legal request
Legal representatives involved in proceedings
Contracted clients with justified cause under GDPR

Retention Periods:

Standard footage: up to 30 days
Incident-related or legally relevant footage: up to 6 years

7. Data Sharing

We share data only when necessary and in accordance with the law:

With public authorities or law enforcement
With third-party providers for payroll, vetting or IT services
With contracting clients, when essential to service delivery
With legal representatives during claims or compliance reviews

8. Data Retention Periods

Employment Records: up to 6 years after contract termination
Camera Footage: 30 days (routine) or up to 6 years (evidence-based)
Financial Records: 6 years (per EU and Bulgarian tax law)

9. Data Security Measures

We apply stringent security protocols including:

Encrypted storage and access restrictions
Physical security and controlled data disposal
Cybersecurity software and incident response procedures

10. International Data Transfers

If personal data is transferred outside the European Economic Area, it will be protected through:

EU adequacy decisions or
Standard Contractual Clauses (SCCs) approved by the European Commission

11. Your Rights Under GDPR

You have the right to:

Access – obtain a copy of your data
Rectify – correct inaccuracies
Erase – request deletion (with legal exceptions)
Restrict Processing – in limited circumstances
Object – to certain types of data use
Data Portability – receive your data in machine-readable format

Requests and Contact

Requests concerning your personal data may be submitted via email to:

Email: office@community.patrol.support

12. Complaints and Oversight

If you have any concerns regarding how we collect, store, or process your personal data, please contact us at:

Email: office@community.patrol.support

If you are not satisfied with our response or handling of your request, you have the right to lodge a complaint with the appropriate supervisory authority:

Bulgaria: Commission for Personal Data Protection (CPDP) – www.cpdp.bg

13. Governing Law and Final Provisions

This policy is issued by National Crime Prevention Service (NCPS) and shall be governed by the laws of the Republic of Bulgaria. Any legal disputes or proceedings arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the competent Bulgarian courts.