Acceptable Use Policy

1. Introduction

This Acceptable Use Policy (“AUP”) defines the rules and standards for using the services provided by National Crime Prevention Service (NCPS), registered in the Commercial Register of the Republic of Bulgaria under (NCPS Ltd) Bulstat / UIC: 208390351.

By accessing or using any NCPS service, system or platform, users agree to be bound by this Policy, which ensures responsible, lawful and secure use in compliance with Bulgarian legislation, EU directives and applicable international laws.

2. Purpose

The purpose of this Policy is to:

Establish clear guidelines for acceptable and lawful use of NCPS systems, communication channels and community services
Prevent misuse, disruption or damage to NCPS operations, reputation or infrastructure
Uphold public safety, transparency and accountability in service delivery

3. Scope

This Policy applies to all individuals and entities accessing or using NCPS services, including but not limited to:

Employees, contractors and associates
Clients, partners and affiliates
Members of the public interacting with NCPS services or personnel

4. Acceptable Use

Acceptable use of NCPS systems and services includes:

Lawful Activity Only: Services must be used solely for authorised purposes in compliance with Bulgarian, EU and international law
Professionalism: All communications and conduct must be respectful and professional
Relevant Communication: Use of services must relate to crime prevention, public safety or official NCPS work
Data Privacy: Users must not access or process personal or confidential information without explicit authorisation and compliance with GDPR and Bulgarian data protection laws

5. Prohibited Use

The following activities are strictly prohibited:

Unlawful Conduct: Fraud, unauthorised surveillance, data breaches or assisting in criminal activity
Harassment or Threats: Abuse or intimidation directed at staff, clients or the public
System Intrusion: Attempting to access or damage NCPS systems or infrastructure
Spreading False Information: Publishing or distributing misinformation that could harm NCPS reputation or public confidence
Cybersecurity Violations: Hacking, malware injection, denial-of-service attacks or security bypassing

5.1 Copyright, Trademark and Intellectual Property

Users are prohibited from reproducing, copying, distributing or using any content owned by NCPS without prior written permission. This includes:

Written materials, policies and reports
Logos, brand names and emblems
Website layout, source code and design
Training documents and proprietary publications
Images, videos and other digital assets

All content is protected under international copyright laws. Select materials are registered with Copyright Index and other relevant legal bodies.

5.2 Misleading Domains, Impersonation and Abuse

The following actions are forbidden:

Registering or using misleading domain names similar to NCPS (e.g. ncps.bg, ncps.eu)
Impersonating NCPS personnel or using fake email aliases
Misrepresenting affiliation with NCPS or engaging in deceptive digital branding
Registering domains or accounts in bad faith to interfere with NCPS operations

Such actions may constitute trademark or copyright infringement and may violate applicable anti-fraud and cybercrime legislation.

6. Data Protection and Security Obligations

Users must:

Comply with GDPR and Bulgarian data protection law when handling sensitive data
Protect login credentials and restrict access to authorised users only
Avoid sharing NCPS-related data with unauthorised third parties without proper legal basis

7. Monitoring and Enforcement

NCPS may monitor usage of its systems to enforce compliance. In case of violations, NCPS reserves the right to:

Issue formal warnings or policy reminders
Suspend or revoke access privileges
Refer matters to law enforcement, including the Ministry of Interior or Cybercrime Unit

8. Reporting Violations

Violations of this AUP should be reported to the NCPS compliance team via:

Email: office@community.patrol.support

Reports will be treated confidentially under Bulgarian whistleblower protection laws and EU Directive 2019/1937.

9. Modifications to the Policy

NCPS reserves the right to amend this Policy at any time. Updates will be published on the official website and may be communicated to affected users. Continued use of NCPS services following any update signifies acceptance of the revised terms.